F.A.Q
Frequently Asked Questions
Find answers to all your questions about HotelAI and our AI services here.
How long does setup take?
Synchronization takes only 5 minutes. Connect your WhatsApp Business account, enter your hotel details, and start using your Smart Hotel Assistant immediately.
What should I do if I don't have a WhatsApp Business account?
No problem! We guide you step-by-step through creating a WhatsApp Business account. Our support team is here to help. If requested, we can complete the entire setup for you free of charge.
Is this service completely free?
Yes! HotelAI is a completely free platform. There are no subscription fees, credit systems, or hidden charges. All tools, including competitor price analysis, ranker, reputation management, and assistant features, are 100% free for hotels.
Which languages does the AI assistant support?
Our AI assistant can respond automatically in Turkish, English, Arabic, German, and Russian. It automatically detects the guest's language and replies accordingly. It can process and solve issues in 132 different languages in total.
Is my data secure?
Yes! All your data is protected with SSL/TLS encryption. We are fully compliant with GDPR, KVKK, and Meta API requirements. Your data is used exclusively for your hotel business.
Do I need to enter payment details during registration?
No, absolutely not. You are not asked to provide any credit card or billing information to use HotelAI. Just create an account with your email and password for immediate, unlimited access.
Does it sync with my current PMS system?
Yes, we support PMS synchronization so you can transfer your guest lists directly and easily. This ensures that your hotel assistant and management tools run in sync with your daily bookings.
Do you provide customer support?
Of course! We offer free email and technical support to all hotels registered in the system. Our team assists you completely free of charge during the installation and assistant configuration process.
What should I do if I want to cancel or delete my account?
You can deactivate or completely delete your account in the application settings at any time. Upon request, all your hotel and user data will be permanently cleared from our systems.
How does the system work?
After registering, custom QR stickers designed for your hotel will be shipped to your address. Stick these QR code stickers in appropriate places in your rooms (e.g., Mirror, Door, Refrigerator). The guest scans the QR code for WiFi access, connects to your network, and Hotel AI Assistant introduces itself. From then on, Hotel AI Assistant manages the process on your behalf, staying in touch with guests 24/7.